Walkins for Service Desk Executive !!!
by Progressive Infotech Pvt Ltd. in Mumbai
Experience: 2 to 5 yrs.Posted on: 14 Aug
Job DescriptionSend me Jobs like this
Greeting of the day !
We have Urgent Requirement of Service Desk Executive profile for our reputed company Progressive Infotech Pvt. Ltd.
ONLY FEMALE CANDIDATE PREFERRED !!!
About us:
Progressive is a Premier Enterprise Business Partner of HP and has strategic alliances with other leading technology vendors like Red Hat, VmWare, Citrix, Novell, Symantec and Microsoft.
Progressive is on a clear roadmap to touch INR 5,000 Million by the end of this decade. The company has its headquarters in Noida, India.
Criteria:
Qualification : Any Graduate Experience: 2 years at least
Location: Mumbai
Salary: 12 K/PM (gross).
Job Profile:
* Candidate should be good knowledge of it product.
* Good communication skill.
* Responsible for customer satisfaction, review customer feedback and take corrective action.
* Review daily, weekly and quarterly reports.
* Responsible for productivity, maintaining AHT (Average Handle Time), ensuring SLA is met.
* Instrumental in strategy planning for making All FMS sites a successful venture.
* Issue Management and follow up for closure.
* Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the management.
* Preparing Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report and Equipment availability report of multiple sites.
* Co-ordinate with Manager & Engineer"s for support.
If you are interested please come down for f2f interview at below mentioned venue & request you to send us your updated resume & below mention details at hrd.mumbai@progressive.in / rohit.kumar@progressive.in
1. Name:
2. Contact Number:
3. Qualification :
4. Experience :
5. Expt. CTC :
6. Notice Period :
Thanks & Regards,
Kiran Shelar,
Executive-People Excellence Progressive Infotech (P) Ltd.
Mail id: hrd.mumbai@progressive.in
WEBSITE: www.progressive.in
We have Urgent Requirement of Service Desk Executive profile for our reputed company Progressive Infotech Pvt. Ltd.
ONLY FEMALE CANDIDATE PREFERRED !!!
About us:
Progressive is a Premier Enterprise Business Partner of HP and has strategic alliances with other leading technology vendors like Red Hat, VmWare, Citrix, Novell, Symantec and Microsoft.
Progressive is on a clear roadmap to touch INR 5,000 Million by the end of this decade. The company has its headquarters in Noida, India.
Criteria:
Qualification : Any Graduate Experience: 2 years at least
Location: Mumbai
Salary: 12 K/PM (gross).
Job Profile:
* Candidate should be good knowledge of it product.
* Good communication skill.
* Responsible for customer satisfaction, review customer feedback and take corrective action.
* Review daily, weekly and quarterly reports.
* Responsible for productivity, maintaining AHT (Average Handle Time), ensuring SLA is met.
* Instrumental in strategy planning for making All FMS sites a successful venture.
* Issue Management and follow up for closure.
* Coordinate with contractors/vendors, monitor progress of work, escalate delays, changes to the management.
* Preparing Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report and Equipment availability report of multiple sites.
* Co-ordinate with Manager & Engineer"s for support.
If you are interested please come down for f2f interview at below mentioned venue & request you to send us your updated resume & below mention details at hrd.mumbai@progressive.in / rohit.kumar@progressive.in
1. Name:
2. Contact Number:
3. Qualification :
4. Experience :
5. Expt. CTC :
6. Notice Period :
Thanks & Regards,
Kiran Shelar,
Executive-People Excellence Progressive Infotech (P) Ltd.
Mail id: hrd.mumbai@progressive.in
WEBSITE: www.progressive.in
Salary:
Not Disclosed by Recruiter
Industry:
IT Hardware, Networking
Functional Area:
Others
Role Category:
Other
Role:
Other
Keyskills:
Desired Candidate Profile
Education:
Please refer to the Job description above
(UG - Any Graduate - Any Specialization) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Company Profile
Progressive Infotech (Progressive) is a leading independent provider of IT Infrastructure Services encompassing Integration and Management of IT Infrastructure, through its robust world class delivery processes to varied corporations of high repute. Progressive has established its expertise in IT Infrastructure management by efficiently running the Infrastructure setups of several large Indian enterprises. With an Integrated Quality Management system that comprises ISO 9001:2000, ISO 20000 (previously BS15000) as well as ISO 27001 (previously BS 7799) standards, Progressive has redefined the way IT Infrastructure management is being practiced across the globe. The company�s wide array of services focus on helping enterprises chalk out the best IT Infrastructure strategies, ensuring minimized downtime, reducing total cost of ownership and delivering excellent customer service.
Contact Details
Recruiter Name:
H R executive
Contact Company:
Progressive Infotech Pvt Ltd
Email Address:
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