IBM Walkin@noida_service Management_women Applicants Only
by IBM India Pvt. Limited in Noida
Experience: 5 to 10 yrs.Posted on: 24 Jul
Job DescriptionSend me Jobs like this
Diversity Hiring Drive Priority Pass - Please print and carry along
WALKIN INTERVIEW @ NOIDA FOR INCIDENT MANAGEMENT/CHANGE MANAGEMENT/PROBLEM MANAGEMENT
**INVITATION ONLY TO WOMEN CANDIDATES**
**KINDLY IGNORE IF YOU HAVE ATTENDED THE INTERVIEW IN THE PAST 3 MONTHS**
We take great pleasure in inviting Women IT professionals to IBM for an interview discussion on 28th July 2012. We are eager to have you participate in the IBM interview process and we assure you that we will take up your interview process on priority.
We look forward to seeing you on the 28th of July at our IBM Premise and we wish you all the best for the interview.
Interview Date: 28th July 2012
Interview Time: 10:00 AM to 1:00 PM....(Post this no Fresh interview candidate would be allowed to register) .
Please note only Women Candidates will be interviewed.
Mandatory documents to carry: (Without which interviews for the candidates would not be conducted)
Valid Govt Approved ID Proof(Original & Photo Copy of the same)
Hard copy of this Interview Invite mail
Hard copy of your resume
Photocopy of current organization offer letter / increment letter & Last company Relieving letter(Only if candidate is in current company for less than one year)
Photocopy of 3 months recent Pay slips
2 Passport size photos
Highest qualification Provision or Convocation Letter & Degree Marks sheets
Form 16 if working as a Contractor Employee (Mandatory)
Please make sure that you carry all the mandatory documents. Interviews will not be conducted for candidates without Original documents & Photocopies/Xerox and who doesn't meet to the below mentioned skill set.
For Skills & Venue details please refer to the Below Details-
Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
Liaise with the Customer as focal point for all high priority & major incidents reported
Represent the team and IBM India while leading a Sev1 and Major incident
Provide technical direction and coordination to the resolver groups involved
Provide support and participate in the Change Control Board and change control process
Provide appropriate inputs to the problem management process, RCA preparation
Develop an understanding of the clients organizational structure and infrastructure environment.
Drive group chats and bridge calls effectively to resolve incidents
Possess excellent written and verbal communication skills
Prior experience of sending out executive alerts/communication mailers
Handle conflict situations and make quick decision while driving incidents
Manage and drive third parties to the quick resolution of incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
ITIL certification is mandatory
Ready to work in rotational shifts
Job Location- NOIDA/Gurgaon
Venue: NOIDA
IBM India Pvt Ltd, JDM Tower, B-19, Sector-62, Noida, G.B.Nagar-201307, U.P.-India
Contact person: GTS Recruitment Team
Thanks
Greeshma
IBM India Pvt Ltd
WALKIN INTERVIEW @ NOIDA FOR INCIDENT MANAGEMENT/CHANGE MANAGEMENT/PROBLEM MANAGEMENT
**INVITATION ONLY TO WOMEN CANDIDATES**
**KINDLY IGNORE IF YOU HAVE ATTENDED THE INTERVIEW IN THE PAST 3 MONTHS**
We take great pleasure in inviting Women IT professionals to IBM for an interview discussion on 28th July 2012. We are eager to have you participate in the IBM interview process and we assure you that we will take up your interview process on priority.
We look forward to seeing you on the 28th of July at our IBM Premise and we wish you all the best for the interview.
Interview Date: 28th July 2012
Interview Time: 10:00 AM to 1:00 PM....(Post this no Fresh interview candidate would be allowed to register) .
Please note only Women Candidates will be interviewed.
Mandatory documents to carry: (Without which interviews for the candidates would not be conducted)
Valid Govt Approved ID Proof(Original & Photo Copy of the same)
Hard copy of this Interview Invite mail
Hard copy of your resume
Photocopy of current organization offer letter / increment letter & Last company Relieving letter(Only if candidate is in current company for less than one year)
Photocopy of 3 months recent Pay slips
2 Passport size photos
Highest qualification Provision or Convocation Letter & Degree Marks sheets
Form 16 if working as a Contractor Employee (Mandatory)
Please make sure that you carry all the mandatory documents. Interviews will not be conducted for candidates without Original documents & Photocopies/Xerox and who doesn't meet to the below mentioned skill set.
For Skills & Venue details please refer to the Below Details-
Good understanding of infrastructure technologies (Intel/Unix, Servers, Middleware, Email and Messaging Services and Networking, etc)
Liaise with the Customer as focal point for all high priority & major incidents reported
Represent the team and IBM India while leading a Sev1 and Major incident
Provide technical direction and coordination to the resolver groups involved
Provide support and participate in the Change Control Board and change control process
Provide appropriate inputs to the problem management process, RCA preparation
Develop an understanding of the clients organizational structure and infrastructure environment.
Drive group chats and bridge calls effectively to resolve incidents
Possess excellent written and verbal communication skills
Prior experience of sending out executive alerts/communication mailers
Handle conflict situations and make quick decision while driving incidents
Manage and drive third parties to the quick resolution of incidents
Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management.
ITIL certification is mandatory
Ready to work in rotational shifts
Job Location- NOIDA/Gurgaon
Venue: NOIDA
IBM India Pvt Ltd, JDM Tower, B-19, Sector-62, Noida, G.B.Nagar-201307, U.P.-India
Contact person: GTS Recruitment Team
Thanks
Greeshma
IBM India Pvt Ltd
Salary:
Not Disclosed by Recruiter
Industry:
IT Software, Software Services
Functional Area:
Other
Role Category:
Programming & Design
Role:
Team Lead/ Technical Lead
Keyskills:
Desired Candidate Profile
Education:
Please refer to the Job description above
(UG - Any Graduate - Any Specialization) OR (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Company Profile
IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
To know more about business units at IBM India, click on the "About Us" link above.
IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.
The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.
To know more about business units at IBM India, click on the "About Us" link above.
Contact Details
Recruiter Name:
.Greeshma
Contact Company:
IBM India Pvt Limited
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