Walkin for Service Desk Associate on 28th & 29th July - 10 Opening(s)

CAREERS

GLOPORE IMS is a global IT Service Management (ITSM) company, which consistently delivers ITSM Excellence to its clients, through combination of Process/IT Operations Excellence and Technology automation. GLOPORE IMS?s IT Infrastructure Management Services (IMS) enables its clients to integrate Business/IT strategy with internal IT operations, optimize cost, increase service quality levels and enhance productivity which helps enterprises to focus on their core business. GLOPORE IMS is headquartered in Bangalore with global presence in Boston, Dubai, Singapore and Sydney.GLOPORE IMS offers unique mix of both Professional and Managed Services including ITIL? ITSM Information Security Trainings and Consulting Services, IT Service Lifecycle Management, Enterprise IT Service Desk and Remote Monitoring and Management of IT Infrastructure. For more information about GLOPORE IMS, please visit http://www.gloporeims.com/. Designation Walkin for Service Desk Associate on 28th & 29th July - 10 Opening(s) Job Description Roles & Responsibilities: Call logs through phone/email and ensure closure as per the process. Follow-up/update ticket for every call to ensure timely closure. Call ownership, drive to resolution and communication with customer. Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey. Telephonic support to Field Engineers and Co-ordination with Vendors. Readiness to stretch whenever required. Proactive monitoring & Perform documented Escalation process. Incase the above profile matches your interest, please walkin with your latest resume and payslip (in case of experience) as per the below schedule. Please carry a copy of the job post. Dates: 28th & 29th July 2012 Timings: 10 AM to 5 PM Venue: GLOPORE IM Services Pvt. Ltd. SLN Arcade, # 595, 2nd & 3rd Floor, 15th Cross, 1st Phase, J.P Nagar, Bangalore - 560078. Land Mark: Near by Puttenahalli circle uncer pass & Hotel Nandini. To find route map, please go through the link: http://maps.google.com/  Desired Profile Skills Required: Customer Handling/ Service Support Skills. Strong Command on Verbal and Written English and presentation skills. Good analytical and problem-solving skills. Basics of Windows, Desktops, Peripherals and Networking (IT/ IT infrastructure). Willingness to work in 24/7 Environment. Education:  Any Graduate/ Diploma holder. Experience: 0 - 2 years. Job Location: J.P Nagar, Bangalore. Experience 0 - 2 Years Industry Type IT Hardware, Networking Role Customer Support Engineer/ Technician Functional Area IT Hardware, Technical Support, Telecom Engineering Education UG - Any Graduate - Any Specialization, Diploma PG - Any PG Course - Any Specialization, Post Graduation Not Required Compensation: Best in the Industry Location Bengaluru/Bangalore Keywords Service Desk, Customer Support, Customer Service, Customer Management, Technical Service, Technical Support, Customer Handling, Service Support, Helpdesk, Help Desk, IT Helpdesk, IT Help Desk, Customer Care, Complaints Management, voice support Contact Recruitment Team GLOPORE IMS  Telephone 080-33180000-6 Email ddabbara@gloporeims.com Website http://www.gloporeims.com/ Job Posted 26 Jul Reference Walkin-SDA-712