Helpdesk Coordinator/helpdesk Support Walkin on 25/7/2012
by PCS Technology Ltd. in Bengaluru/Bangalore
Experience: 1 to 4 yrs. | Salary: INR 1,00,000 - 2,00,000 P.APosted on: 24 Jul
Job DescriptionSend me Jobs like this
PCS Technoloyg is looking for Helpdesk Coordinator
1 Answer incoming calls from users and log the problem ticket or change management request into tracking system. Respond to emails and process tickets entered by users in Help Desk system.
2 Perform basic troubleshooting and resolution for simple hardware / software problems and provide first level assistance with commercial off-the-shelf software such as Microsoft Office products.
3 Recognize common problems with other systems and provide solutions as documented in knowledge base.
4 Daily activities at the helpdesk
Assign any Registered Service Call tickets not dealt with by the Help Desk to an individual of the proper workgroup.
Answer the phone and regularly check voice mail messages on the Help Desk number. Create a service ticket for each message.
For a better and more efficient analysis of a end users request, if possible, the Help Desk should gather the following basic information:
o A detailed description of the problem.
o The error message, if any.
o The problem occurrences (systematic or random, on one, few or all computers).
o The complete step by step instructions on how to reproduce the problem, if the problem can be reproduced.
o All necessary information about the system and any recent changes in the environment.
Review all Help Desk service calls which are open, waiting on requestor, updated by requestor or waiting on event tickets.
Check Help Desk work order tickets.
Location : Bangalore
If the profile seems interesting, Walkin on 25/7/2012 between 11AM 2PM or forward your resume.
PCS Technology Ltd.
Sri Ram Mansion,
No.9, Old No.151, 6th Block, 27th Cross,
Jayanagar, Bengaluru -560082
Salary:
INR 1,00,000 - 2,00,000 P.A
Industry:
IT Hardware, Networking
Functional Area:
IT Hardware, Technical Support, Telecom Engineering
Role Category:
Technical Support
Role:
Customer Support Engineer/ Technician
Keyskills:
Desired Candidate Profile
Education:
Please refer to the Job description above
(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG - Any PG Course - Any Specialization, Post Graduation Not Required)
Company Profile
Started in the year 1983, PCS Technology ( www.pcstech.com ) is a 80 million dollar company today. Headquartered in Mumbai, India, we have our presence in 22 offices across India and 5 offices across the globe. Armed with the know-how to improve business performance across organizational silos, business processes, technology platforms and a keen understanding of the client requirements, our solutions focus on delivering competitive business advantage and increased ROI for all our clients. We undertake Offshore Software Development and also do IT Staff Augmentation, to provide extended flexibility to our clients. We offer our range of products, solutions and services across the world through an International branch network in USA, Africa and UAE.
Contact Details
Recruiter Name:
Dhwani
Contact Company:
PCS Technology Ltd
Address:
#9,Sri Ram Mansion, 27th Cross, 6th Block Jayanagar, Bangalore-70 Landmark - Opp. Aiyyappa temple, Near Yediyur circle BANGALORE,Karnataka,India 560008
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